A guide on the different observer capabilities.
Homepage
The homepage of your observer page will look like something similar to the below. You will see a list of the available activities in which you can view the participants posts. You will also see some blue boxes with numbers in, this tells you how many posts are in each activity.
- List of available activities
- How many posts are in each activity, and the number of recent posts
Viewing Posts
Clicking on an activity will display all posts by participants. You will also see any comments posted by participants, moderators and observers.
Viewing Participant Tags
In both the live discussion and responses you can hover a participants avatar to view their tags. Tags are extra pieces of information tagged to a participant, that will help give you more context.
Commenting on Posts
You can comment on participant posts, however these comments will only be seen by moderators. If there is something you have picked up on, and you would like the moderator to probe on then you can comment on posts using the comments box that will appear beneath them.
Translating Posts
Sometimes you will be observing projects in different markets. But not to worry, you can easily translate posts from the local language into English! To do this, simply press the 'English' button in the top right hand corner of the activity you are viewing.
Filtering Posts
We have recently added in a new feature for observers, which enables you to filter posts by participant tags. You may wish to do this to easily compare what participants from a specific segment, or group are saying. To filter posts simply select the tag you want to filter, on the filter panel on the left hand side and click filter. This will bring up the posts from all participants with the chosen tag!
If you need any more assistance, or have any questions then please get in touch with our friendly support team who will gladly assist you. You can reach them at hello@qualzy.co.uk